CUSTOMER SERVICE

At Calscience, we pride ourselves in providing the highest level of customer service in the industry because we truly believe "the difference is service". All of our operations are focused on meeting the demands of our customers, in terms of quality, deliverables, schedules and costs. Our customers benefit from the experience that our highly trained staff brings to each analytical program, no matter how complex.

Standard Services

Standard services include sample pick-up and delivery of sampling supplies, provision of a Level II report, and a standard format electronic data deliverables (EDDs). We offer web-based delivery of reports, invoices and EDDs, at no additional charge. Calscience can also provide customized report formats and EDDs in client specific formats.

Turnaround Time

We pride ourselves on our record of on-time performance. We are organized and staffed to be able to respond to quick turnaround-time projects, and we offer most analyses on a standard five-working day turnaround time.

Electronic Data Deliverables

Calscience LIMS can generate more than sixty predefined formats of electronic data deliverables (EDDs) that include most of the popular formats of EDDs, CA RWQCB, GeoTracker, and EDF. Calscience can also provide customized EDDs in client specific formats.

Validation Packages

For projects that require a higher level of data documentation, Calscience can provide a full data validation package. An additional fee applies.

Technical Resources

As a customer of Calscience, you will receive the attention of a dedicated professional project manager and the expertise of our experienced environmental engineers and chemists. Our project managers and technical staff provide clients with assistance on federal and state regulatory programs, data interpretation, Quality Assurance Project Plan (QAPP) review and development, and guidance for field sampling strategies. Our project managers maintain excellent client relationships by understanding and responding to our clients' needs to ensure that all project and data quality objectives are met.

On-site Technical Presentations

Calscience offers on-site technical presentations to keep our clients alert of trends and technical issues related to analytical services and data quality. Presentations can be customized to meet the needs of the client audience.

Field Services

In-house courier service is available throughout Southern California, the Central Coast, and the Greater San Francisco Bay Area. Calscience also offers limited grab and composite (ISCO) sampling services for our customers in Southern California. Call for capabilities, availability, and a quote.

Contact Us

To provide comments or suggestions, or to find out more about our services, please contact us at sales@calscience.com.

NEWS & EVENTS

Calscience scores another 100% of the most recent DMR...view more